> For the complete documentation index, see [llms.txt](https://docs.exponent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.exponent.ai/getting-started/trouble-shooting.md).

# Trouble Shooting

**I can't login to my account.**

* In the "Sign-In" pop-up, click "Forgot Password?" and enter your e-mail for a temporary password.

**I can't locate a previously saved article.**

* Click on "Bookmarks" tab on the left panel to see all previously saved articles 
* Go to front page to identify specific project headers (e.g., "Ethereum", "Aave") that reflect corresponding use of hash tags. Click on a heading and try locating your article. 
* Go to front page, scroll down to "Uncategorized" and try locating your article. 
* Return to the session in which you saved an article. Locate your analysis and re-click "Post". Submit a Public post to re-create your article. 

**`Analyst` is giving me an error.**

* Copy and paste the previous prompt.
* Adjust prompt with specific key words, added context and/or date ranges (if applicable)
* Open a new session and re-try previous prompt.

**`Analyst` is hallucinating.** 

* Using hashtag (e.g., # aave) to reference a project (if available) 
* Re-try your prompt with specific key words, added context and/or date ranges (if applicable)
* Click "edit" button to correct the `Analyst`<br>

**`Analyst` is stalling.**&#x20;

* If `Analyst` stalls after user enters a prompt, copy and paste the same prompt and enter it again.&#x20;
* If `Analyst` continues to sall, copy and paste the same prompt and enter into a **new session.**